Assistant Front Officer Manager | | Greenjobs Pakistan

Assistant Front Officer Manager

First Shift (Day)Full Time
  • Vacancies 1
  • Career Level Experienced Professional
  • Experience 4 Years
  • Gender Both
  • Qualification Bachelor Degree
Job Description

Job Description

Job Description

  • Supervises reception and reservation personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
  • Assists in monitoring front office personnel to ensure guests receive prompt, cordial attention and personal recognition.
  • Assists in monitoring front office personnel, and particularly guest relations personnel, to ensure known repeat guests and other VIP’s receive special attention and personal recognition.
  • Informs other operating departments, notably housekeeping, of all front office which are of concern to them.
  • Establishes and maintains effective employee relations.
  • Assists front office manager in personnel related matters such as interviewing, appraising and counseling.
  • Assists FOM in identifying training needs, developing formal training plans and implementing training sessions.
  • Inspects frequently for cleanliness and orderliness, the lobby reception and cashiers and VIP rooms prior to the arrival of guests.
  • Maintains appropriate standards of dress, hygiene, uniform appearance and posture of departmental employees.
  • Provides input for front office departmental meetings.
  • Promotes inter-hotel sale and in-house facilities.
  • Assists in monitoring and controlling on an ongoing basis, departmental costs to ascertain performance against budget.
  • Assist in the preparation of statistical, performance and forecast reports as necessary to facilitate annual budget and strategic plan preparation and provides management with marketing information.
  • Assists in gathering data for the preparation of the hotels strategic plan, marketing plan and goals program. Assists in the preparation of the front office departmental budget.
  • Routine wise checks on billing instructions and guests credit for accuracy and compliance with hotel credit policy.
  • Analyzes and approves discounts and rebates.
  • Analyzes the rate variance report prepared by the income auditor to ensure room’s revenue control.
  • Performs related duties and special projects as assigned.